Privacy Policy

Who are we?

Fitness Flex Limited gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. 

Fitness Flex Limited registered office is 09592475 and we are a company registered in England and Wales under company number Certax Accounting Basingstoke, First Floor, Unit D The Loddon Business Centre, Roentgen Road, Basingstoke, Hampshire, United Kingdom, RG24 8NG and act as the data controller when processing your data. 

Information that we collect

Fitness Flex Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. 

The personal data that we collect from is: 

  • Name 
  • Home Address 
  • Date of Birth 
  • Personal Email 
  • Business Email 
  • Contact Telephone Number 
  • Bank account details 
  • Special Category Data (i.e. health/medical information, interests)

We collect information in the below ways: 

Membership forms, Information forms, Online forms, website forms and orders, employment CV’s 

How we use your personal data:

Fitness Flex Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as it is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers, marketing, you are free to withdraw this consent at any time. 

The purposes and reasons for processing your personal data are detailed below: 

  • We collect your personal data in the performance of contract or to provide a service 
  • We collect and store personal data as part of our legal obligation for the business 
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer or prospective member and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests 

Your Rights: 

You have the right to access any personal information that Fitness Flex Limited processes about you and to request information about:-

  1. What personal data we hold about you
  2. The purpose of processing 
  3. The categories of personal data concerned 
  4. The recipients to whom the personal data has/will be disclosed 
  5. How long we intend to store your personal data for 
  6. If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or restricted processing (where applicable) in accordance with the data protection laws: as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. 

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and secure. 

Safeguarding measures 

Fitness Flex Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security in place. 

Transfer outside of the EU 

Fitness Flex Limited utilise some products or services that may be hosted/stored in non-EU countries, which means that we may transfer any information which is submitted by you through the website outside of the EAA for the below purposes:-

Facebook, Instagram, Survey Monkey, Stripe & Go Cardless. 

Therefore, when you use our website/send us an email/sign up to our newsletter, sign up for a free trial/consultation or membership the personal information you submit may be stored on servers hosted in non-EU countries. If this is the case we will take necessary steps to ensure there is a protection for you personal information and abide by the strict agreements/legislation and measures set out by Fitness Flex Limited to protect your data and comply with the data protection laws.

How long will we keep your data for?

Fitness Flex Limited will only retain personal information for as long as it is necessary. We are required by UK tax laws to keep your basic date for a minimum of 6 years after which time it will be destroyed. 

Where you have consented to us to use your information for marketing, we will keep such data until you notify us otherwise or withdraw your consent. 

We will keep our members data for the duration of being a member and then 6 years thereafter. 

Cookie Notice 

A cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options. 

Cookies are widely used in order to make websites work, or work more efficiently and our site relies on cookies to optimise user experience and for features and services to function properly. Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. 

Lodging a complaint Fitness Flex only processes your personal information in compliance with the privacy policy and in accordance with the law. If, however, you wish to raise a complaint regarding processing of your personal data then please contact with a formal letter.

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